1. Introduction

These Rules of Conduct govern both in-game behavior and certain out-of-game conduct relating to player use of BATTLEGROUNDS MOBILE INDIA (hereinafter referred to as “Game”) provided by KRAFTON, Inc. (“KRAFTON”). These Rules of Conduct are aimed to regulate necessary requirements of user behavior in a consistent manner to cope with various situations that may arise in the process of providing the Game. These Rules of Conduct supplement, and shall be read together with, the Terms of Service [link] that apply to the Game. Matters not specifically mentioned in the Rules of Conduct shall be treated in accordance with the Terms of Service and laws of the relevant jurisdiction.

2. Changes to Rules of Conduct

KRAFTON reserves the right to change these Rules of Conduct at any time within its sole discretion. If KRAFTON decides to change Rules of Conduct, KRAFTON will notify effective date, revised contents and reasons for revision at least 7 days prior to the effective date through KRAFTON homepage (https://www.battlegroundsmobileindia.com/). If changes we make are regarded as serious matter or may be unfavorable to you, we will notify you from 30 days prior to the changes. If a user fails to comply with revised Rules of Conduct after the last revision date, it is not KRAFTON’s responsibility to compensate any loss incurred due to lack of awareness from the user.

3. Duties and Responsibilities of KRAFTON

1. KRAFTON will endeavor to eradicate misconducts described in the Rules of Conduct to ensure that the users can enjoy playing the game.
2. KRAFTON will not ask you for your password.
3. KRAFTON receives feedback on all types of bugs and errors through KRAFTON’s official customer support center and official community, and KRAFTON will be committed to promptly review and correct bugs and errors.
4. KRAFTON will not intervene or engage in activities and disputes between and/or among end users in relation to the Game.
5. KRAFTON may restrict some or all of the game services if KRAFTON determines, in its sole discretion, that such unusual or unintended situations hinder enjoyment of the gameplay.
6. If you or a group of users do anything that interferes with or adversely affects any services provided by KRAFTON, or that violates the Rules of Conduct, KRAFTON shall, consistent with the Penalty Criteria Table For Misconduct set forth below, restrict service usage.

4. End User’s Responsibilities and Rights

1. You are obliged to understand and comply with KRAFTON’s Terms of Service and Rules of Conduct.
2. The company reserves all rights about in-game data (characters, items, game currency, etc.) created by you when using the game service, and you have a limited license to use in-game data consistent with the Terms of Service.
3. If you are unfairly treated or incurred harm using the game service, you have the right to appeal and correct KRAFTON through legitimate methods and procedures. If you have been unfairly treated or harmed by another customer, you have the right to notify and ask other users to comply with Rules of Conduct.
4. You have an obligation to be fully informed about the information that KRAFTON officially announces, and KRAFTON shall not be responsible for any damages incurred due to lack of awareness about the announcements.
5. You are not allowed to generate any profit using the game service without prior approval from KRAFTON.
6. You may not use the information obtained through Game such as copying, duplication, modification, translation, publishing or otherwise providing this information to others without prior consent from KRAFTON.
7. You may be liable for distributing false information not officially announced by KRAFTON in any manner that is likely to cause confusion to other end users.
8. You should notify KRAFTON of any glitches (such as bugs, system errors, illegal programs, etc.) of the game service and must not exploit and/or propagate such information to other users. If you discover any vulnerability, do not disclose it to KRAFTON and forward it to another person, you may be subject to restrictions to the use of the game services in accordance with the Rules of Conduct, which is regarded as intentional misconduct.
9. You can make inquiries, suggestions and requests related to game services through the following channels:
   • Customer Support Center: help.battlegroundsmobileindia.com/a/support
10. As a general rule, we will respond promptly to inquiries, suggestions, requests, feedback you have given through Customer Center. However, the response may be delayed if there is a heavy workload.

5. Policies for Misconduct

In order to provide a fair and pleasant gaming experience for all users, KRAFTON has defined policies which all users need to comply with when using our service. All users playing the Game must comply with the following rules.

1. Do Not Use Unauthorized Programs or Hardware Devices
2. Do Not Modify the Game Client, Servers or Game Data
3. Do Not Exploit Vulnerabilities in the Game (Bugs and Glitches)
4. Do Not Discriminate Against Others (e.g. Racial or Sexual Discrimination)
5. Do Not Use Inappropriate Nicknames
6. Do Not Team kill
7. Do Not Team Up (By Forming Teams Outside What is Allowed By The Selected Game Mode)
8. Do Not Stalk Other Players from Match to Match
9. Do Not Publish Personal Information
10. Do Not Manipulate Match Results
11. Do Not Steal Another User’s Account
12. Do Not AFK (Away From Keyboard or idling)
13. Do Not Trade/Sell Accounts
14. Do Not Disturb Business Operations
15. Do Not Play the Game Abnormally
16. Do Not Exploit the Payment Service or Refund Policy
17. Other Undefined Misconduct

6. Penalty Criteria for Misconduct

1. The forgoing Penalty Criteria is used to protect the customer’s enjoyment while playing the game.
2. If you fail to comply with the Rules of Conduct, you may be restricted from using the service without prior notice in accordance with Penalty Criteria for